ORIGINAL: RLSH700
Your right about that. Look at Saturn for an example. Until recently, most of their cars were really undesireable yet they were successful purely on the basis of having excellent customer service and a friendly environment. The places where I do business are the ones who treat me like family, not as a means to an end.
Yeah that's why I always liked saturn, they actually seemed to care about the customers. Another example would be Lexus, their customer service (from my understanding) is impeccable. Most Lexus owners actually like go to the dealership. They are like Normstrom except they sell cars.