RE: Need help, key stuck in ignition!
"Update: After complaining to Chrysler, they tried to say that we should have been offered a service contract. Well yeah, but 380 miles, so not just over like I first thought, and three weeks, we shouldn't have to have a service contract. They turned around and agreed and are now paying for the rental car. Chrysler/Jeep was happy to hear that so that they didn't have to fly through the job, and possibly mess more things up I'm sure, and have more time to check things out."
Not offering a rental car under the circumstances was pure bologna. Even they knew it was the right thing to do, but unfortunately, if you don't complain it won't happen. Always remember "the squeaky wheel gets the grease". If you complain, and do it reasonably, you normally win when the right thing to do is obvious.