Don't take it personally.... I know there are some sales people who are extremely knowledgeable about what they sell. However, it seems they are far outnumbered by the ones that think all they need to be able to do is generate a good line of bull***t to be a successful salesman. That seems to be more true with cars than other products. It's also why the turnover in the field is so high... the dealer where I bought my truck, less than three years later, has maybe two guys on the sales staff who are the same... on a team of about 15 people. If you've been at it for 25 years, you obviously have more pride and focus than most of them do.