View Single Post
Old Jun 18, 2008 | 09:17 AM
  #2114  
SF18C's Avatar
SF18C
Senior Member
 
Joined: Apr 2008
Posts: 256
Likes: 0
From:
Default RE: Who has a 2008 Challenger on order?


ORIGINAL: Paladin06

I wrote Chrysler about the lack of communication reference the delay in delivering my car. Below is their response.

Dear Gregory:

Thank you for contacting the Chrysler Customer Assistance Center
regarding the 2008 Dodge Challenger.

We have reviewed your email regarding your dissatisfactory experience.
We regret to read of the inconvenience caused to you. It is always a
concern when our customers are dissatisfied with our products or the
Customer service. Kindly accept our apologies for the inconvenience
caused to you.

In addition, we are sorry to learn of your dissatisfaction with the time
which has elapsed since your order was placed. The popularity and
excitement for this vehicle has created a situation where demand exceeds
the amount of vehicles that can be built.

However, we would like to inform you that you are receiving your vehicle
by the first week of next month i.e. July, 2008. We would also like to
encourage you to stay in contact with your selling dealer for the latest
scheduling information. Your dealer is the best source for all
information concerning your order.

We appreciate your continued patience while waiting for delivery of your
new vehicle.

Thanks again for your email.

Sincerely,

Sandy Straube
Customer Service Representative
Chrysler Customer Assistance Center

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 17607326
EMAIL CASE NUMBER: 2035231
REPLY LINK: http://www.chrysler.com/wccs/brand_f...trk_ID=KMM5774
948I25261L0KM&

Looks like a form letter to me! Dodge really dropped the PR ball on this!
Reply