I didn't realise those fellows in India or wherever they are from were Chrysler employees. I thought they were contractors doing a job at the lowest possible rate of pay. I lost all respect for them during the six months I was waiting on my SRT to be built. One day in particular, I had called them to check on my status and the fellow couldn't find my order or even find my VON. I requested to speak to a Senior staff Agent. I think he passed me on to the fellow in the next cubicle and when I started asking specific questions that he couldn't answer, there was a long silence as I was connected to a real Senior staff Agent. When I told of my experience and gave the name of the phony, she told me that there were no Senior staff Agents by that name. But, she was more mad at me interrupting her day trying to get some customer service than she was about someone pretending to be at her level of management. She finally got civil enough to say that there was nothing she could do about the incompetence and lies that I had been subjected to. So,I know that in any workforce there are good employees and there are a few that give all the others a black eye. I just can't say that Chrysler's customer service lines live up to their name.