I received several of those form letters while waiting on my 08. It is frustrating. I almost canceled my order and am glad I didn't. I had initially planned on only driving the car a couple of thousand miles a year but am already over 3k in a little over a month. I do agree that Dodge/Chrysler could have handled the whole process a little better. I just wish there was a section in the survey that would let me voice my displeasure with them. My dealer was great to del with. It was a shame though that they only received 1 order that they put in and it was mine. Afterwards, they bought 4 from other dealers for over cost and was able to still turn them around quickly.