RE: First Problem with the car
**UPDATE**
So as most of you knew, the car went back in again last Friday, again the misfire was happening and yet again, no fault code thrown. The tech that has been looking at the car walked by and shook his head, the guy got mad??? He yells for the service manager to come out into the service bay and he proceeds to raise his voice at the manager and actually backed me up. He started with "see... this is what the F&^% I'm talking about... the owner who is standing right here isn't on crack.... this is what he has brought this car in 6 times for", so now the service manager is watching the car shake and sputter, says "go grab your computer and lets get the code". SO the tech who is shaking his head goes and hooks up the car and the service manager is beside himself scratching his head and too his amazement (and it was like caveman inventing fire here) states... "OMG there isn't a code that's odd"... the tech who I think at this time was ready to hit the manager pipes up and says, "I can't trace this, I can duplicate the issue but the car doesn't throw a code", and proceeds to do his coil trick, disconnecting and reconnecting the coil connector, the car shudders and then idles fine with no code.... so the manager says "we'll have to find the problem, I can't just throw parts at it....." at this point the tech is ready to snap, storms off to the control tower and comes back with a stack of work orders and slams them on the counter and says..... "6 times... this poor guy has been in, 6 f*&$^% times.... I think it's time we throw parts at it to fix this!!!!" and he exits the bay. I was standing there like I had just witnessed a fight between Mike Tyson and a 3yr old in a wet diaper with a waterballoon that just TKO'd Tyson..... it was priceless. The manager then looks at me and apologizes and tells me that he thought I was making this up and that there was NO WAY a car wouldn't throw a code...... but he wants the car to diagnose...... I told him I had enough with the crap and that if he wasn't going to order the PCM like stated from day 1 after I diagnosed misfires than I would be calling Chrylser Canada and demanding my money back for the car.... and I left the dealership.
SO I get to my office and call Chrysler, I am put through to the Western Regional Service/Parts Manager and plead my case, he calls the dealership and gets the WO's and calls me back and the only words out of his mouth were " ok, I've sent the PCM, new coils, new plugs and new cylinders for Friday, so we have you booked at he dealership... I'm sorry this has been an issue and if you have any other problems here is my cell phone #.
The tech calls me at work and apologizes for his behavior and I was surprised, I told him that I was impressed with his stand and well I have parts coming... he was stunned as after I left the GM of the dealership hauled this service manager into an office and reamed him out after the call from this Western guy. So hopefully this will resolve the problem. The car is booked for the service this Friday.
Sorry for the novel but man if I could have video'd this episode I'd have posted it, you had to be there.