Here was my reply to todays fiasco:


To: nmy@chrysler.com
Subject: RE: Employee Choice Certificate
Date: Tue, 29 Sep 2009 15:50:23 -0600

Hi Nancy, I have several issues to deal with regarding this vehicle issue.

First off, this certificate you sent me is useless as you stated to me this was another $1500 off the new vehicle price, not an employee pricing incentive certificate. My dealer already has 1 of these that I stated to you. I am being told that I cannot use both. What I was lead to believe was this was an authorized $1500 reduction towards the new price of the car for what I have been through, ontop of what I was told was another $1500 off the same new car, so I am expecting to have $3000 reduced from the $7311.15 I am forced paying for a replacement car to the original I bought riddled with a mechanical problem not one of your dealerships can repair??

I'm now being told by the dealership that I can only use 1 of these certificates and that the second one you have given me is usless.

I have the call que of our conversation regarding the $1500 certificate that was to be sent to me, it was not stated as an Employee Incentive certificate, and at one point I mention the other $1500 off from the regional warranty rep and again you stated that the certificate you were sending could be used in conjuction with it.

Second issue being the warranty coverage, it has been stated by AMVIC and CAMVAP in writing included in my information faxed to your head office that the repairs should be covered under warranty stemming from a PROVEN mechanical failure in the car. Your customer service dept confirmed this with an investigator from AMVIC. Now I'm being told that there is no coverage and that Chrysler will not warranty the repairs to this vehicle even though it has been proven the damaged incurred WAS a direct result of the mechanical misfiring problem. I have substantial eveidence to support this as I have the 2 replaced spark plugs caked in carbon residue that were replaced initially at Courtesy Chrysler after the tech removed and replaced the first 2 proving fuel shut off to the #2 & 4 cylinders.

I stand to ask, why offer a warranty on a car that is mechanically unfit to be operating on city streets, and why allow the dealerships to simply hand back a set of keys to a car and be told "several" times to bring it back if it happens again, which I did on "several" occasions. And agian at 1 point even drove the car into the dealership while it was occurring leaving the technician scratching his head as to WHY this car did not log any data or show ANY signs of a check engine light??? This has been the problem since day 1 when I drove it home and was left at the side of the road in -30C temps trying to figure out what could be wrong with my car??? and again to be told over and over, "we can't duplicate the problem, we have no data....." and off I'm sent awaiting the problem to happen again.

To be basically told by your company that I bought a lemon and that's my problem.. is totally unacceptable. And to have a vehicle that is un insurable and deemed ".. a serious mechanical liability", I have a $32,000 Dodge product fit for a scrap yard. I implore you to take this vehicle for the weekend and put your own family in it and tell me YOU feel safe in this car.

I ask if this is Chryslers new policy to save the company, screw canadians out of their hard earned money and give them unsafe vehicles and if a problem should arise, simply ignore them until they give up and walk away?? Well I'm not going anywhere and if it means 4 calls a day to your call center to voice my complaint I will do just that, I will be decaling the car and toting around the city and province to events, Chrysler/Dodge dealerships ensuring customers know of the lemon your company manufactured and the award winning customer service I have received.


uughhhh this is soooo tiring and exhausting. The best part was that I was told by the dealership this morning that the reason why they didn't have my car yet is that due to a parts shortage with several models, my car part was the Sirius Satelite radio shortage that my build was delayed and should be built this week, and that it should arrive middle of Oct to late Oct. WTF!!!!! just tell me you forgot to order it, or they screwed up somewhere... what next the terradactles that deliver the vehicles are short a few birds so they have a delay in deleivery????