RE: Do you know why we lost the quality to Japan?
Yes I have heard of this guy. My last company was using the ideaology of this guy. It was a very interesting course. I learned alot and still use this for home life and work at my new job. It did improve quality of the products we were manufacturing and reduced time building the products. Have to say though, it was difficult to get the old timers to conform. So some that wouldn't, conformed their way out the door.