I think many of us have had the experience of going to a dealership and getting the "wrong" salesperson. You know what I'm talking about, someone you just don't connect with for whatever reason. Then later, you go in to the same dealership and find a person who seems genuine, honest, and you work well with and the difference in the shopping experience is completely changed. Not until we need service do we actually find out about the "dealership". So when we talk about dealers, most times we are talking about how your salesperson treats you.

My salesperson is absolutely the "best", checks status several times a day and lets me know of any change. We seem to have hit it off and it makes a huge difference in how I am treated and the things he will do for "me". Would I get the same treatment if I had gotten a different salesperson, maybe, but probably not.