Glad to help.
If you call that number, be sure to have a good connection and no background noise when you do so. I believe the calls are fielded in India and while very polite and pleasant, the customer service reps there are very hard to understand - under the best conditions. They can only give you what information shows up on their computer search results. Take it with a grain of salt.
I wouldn't ask much more of them than the status of your order.
Be so advised.