wooohooo UPDATE!!!!!

so after 3 weeks of sheer hell with Chrysler and their award winning customer service managers.... today I FINALLY got through to someone high up. Nancy Market, head of customer service called me this morning and was super awesome to hearing what I had to say. She did read my case and was in utter shock to read what she did. She was a great sport with my witty jabs at Chrysler, and in the end, auth'd another $1500 off my new car, so i am slowly chewing down the cost of the new car, so the latest total I'm now out is down to $10,900. Then the head of AMVIC contacted me and went through my file and was actually not surprised at how everything was handled, they have now launched an arbritation case against the dealership to force Chrysler to buy back my car at full value.... now the head of AMVIC is a dealer owner and their policy is if the car is in the shop for a MAJOR issue such as mine more than 4 times, the auto manufacturer automatically sends out an alert on the vehicle and the vehicle is purchased back at full value within the first year, 75% reduction if in the 2nd year of ownership, and 60% within the 3rd year of ownership. He then had me fill out a small claims application for the $10,900 and they will pay to file and deliver the notice of claim to Chrysler. My fingers aren't crossed but I think I'm making more progress.

well the saga continiues... I'll update as I progress. I am not taking "we can't help you sir, we have given you our position on this issue", so 'no' is just not an option. I'm not fighting for spite, I'm fighting for what I think is fair and what I beleive is customer service and product support.