canadiancanuck

So we're at month #4 without a car, between the dealership, and Chrysler, I've bought had it to the back teeth. I was able to secure $3000 off the new coming car, but what was supposed to be a first week of Sept delivery date has widdled away to an unknown day. The dealership tells me mid sept, then last week of Sept, then maybe 2nd week of Oct, and today was we don't know, the guy who handles that is on holidays??? just tell me that from the beginning, I don't need guessing games.

As for the old car, well it just finally got completed, it sat for 2 weeks, as the dealer hounded me to come get it, so I would show up and advise them the car wasn't complete, all the plastic under body wasn't installed, and the interior looked like a powder bomb went off, they would acknowledge this and apologize, and then again call me back to get this thing, and again, nothing touched the car was still in the same spot, covered in dust and missing parts...... ugh

So I went in tonight on my way home and to my surprise, there was a new R/T sitting in the showroom, the exact same car as mine , but as an R/T w/ leather,the GM greeted me and again no answer to when mine is to arrive??? then I get home to a voicemail from the GM saying, he could work a deal on the R/T and give me more money for my car, but the difference would be $14,000 ???? But I've just served small claims action and we'll see what comes of that, I had AMVIC and CAMVAP both come back and state Chrysler needs to address the damages from the old car as warranty, so now I've basically sued for the difference between the old car and the new SXT, so $11,000, so for the $2000 difference I may just take the R/T if Chrysler settles.

ohhh between this, a funeral to prep for and a wedding to plan, it has been freakin stressful. I wish money grew on trees.

lear4406

I hate you have to go through this. I wish it was easier and it does'nt help to say that it will be nice when its all said and done. Hang in there.

RoswellGrey

Frankly, CC, if I were you, I'd be so sick of this by now that I'd get a Mustang or a Camaro. You've got to be Dodge's most loyal customer to put up with all the crap.

canadiancanuck

well I don't get it....... so the dealership called, and the Customer service manager that I have been speaking with has know backed out of her word not only to me but to an investigator from AMVIC and they are not going to cover the repairs under warranty??? Is Chrysler bi-polar??? I'm sick of this crap....... I've taken all I can take with this nonsense, CAMVAP won't help, AMVIC keeps telling me warranty should have covered this, and they can't pursue anything more with the dealership as they haven't done anything wrong, my fight now has to go through Chrysler who isn't listening or helping in anyway. I was given a certificate to buy another car at dealer cost from Customer Service, and one from the warranty manager only to find out IO can only use 1 and the $3000 thaht was supposed to come off the price of the new car is only going to be $1500. WTF, so I am out in total $14,700 between the cost of the new car + repairs...... this is a freakin joke... what else do I do from here? Smalls Claims can only do so much and to get a lawyer is going to cost more than the whole loss on the car even if I win the claim?? F**k me when does this nightmare end?

canadiancanuck

Here was my reply to todays fiasco:


To: nmy@chrysler.com
Subject: RE: Employee Choice Certificate
Date: Tue, 29 Sep 2009 15:50:23 -0600

Hi Nancy, I have several issues to deal with regarding this vehicle issue.

First off, this certificate you sent me is useless as you stated to me this was another $1500 off the new vehicle price, not an employee pricing incentive certificate. My dealer already has 1 of these that I stated to you. I am being told that I cannot use both. What I was lead to believe was this was an authorized $1500 reduction towards the new price of the car for what I have been through, ontop of what I was told was another $1500 off the same new car, so I am expecting to have $3000 reduced from the $7311.15 I am forced paying for a replacement car to the original I bought riddled with a mechanical problem not one of your dealerships can repair??

I'm now being told by the dealership that I can only use 1 of these certificates and that the second one you have given me is usless.

I have the call que of our conversation regarding the $1500 certificate that was to be sent to me, it was not stated as an Employee Incentive certificate, and at one point I mention the other $1500 off from the regional warranty rep and again you stated that the certificate you were sending could be used in conjuction with it.

Second issue being the warranty coverage, it has been stated by AMVIC and CAMVAP in writing included in my information faxed to your head office that the repairs should be covered under warranty stemming from a PROVEN mechanical failure in the car. Your customer service dept confirmed this with an investigator from AMVIC. Now I'm being told that there is no coverage and that Chrysler will not warranty the repairs to this vehicle even though it has been proven the damaged incurred WAS a direct result of the mechanical misfiring problem. I have substantial eveidence to support this as I have the 2 replaced spark plugs caked in carbon residue that were replaced initially at Courtesy Chrysler after the tech removed and replaced the first 2 proving fuel shut off to the #2 & 4 cylinders.

I stand to ask, why offer a warranty on a car that is mechanically unfit to be operating on city streets, and why allow the dealerships to simply hand back a set of keys to a car and be told "several" times to bring it back if it happens again, which I did on "several" occasions. And agian at 1 point even drove the car into the dealership while it was occurring leaving the technician scratching his head as to WHY this car did not log any data or show ANY signs of a check engine light??? This has been the problem since day 1 when I drove it home and was left at the side of the road in -30C temps trying to figure out what could be wrong with my car??? and again to be told over and over, "we can't duplicate the problem, we have no data....." and off I'm sent awaiting the problem to happen again.

To be basically told by your company that I bought a lemon and that's my problem.. is totally unacceptable. And to have a vehicle that is un insurable and deemed ".. a serious mechanical liability", I have a $32,000 Dodge product fit for a scrap yard. I implore you to take this vehicle for the weekend and put your own family in it and tell me YOU feel safe in this car.

I ask if this is Chryslers new policy to save the company, screw canadians out of their hard earned money and give them unsafe vehicles and if a problem should arise, simply ignore them until they give up and walk away?? Well I'm not going anywhere and if it means 4 calls a day to your call center to voice my complaint I will do just that, I will be decaling the car and toting around the city and province to events, Chrysler/Dodge dealerships ensuring customers know of the lemon your company manufactured and the award winning customer service I have received.


uughhhh this is soooo tiring and exhausting. The best part was that I was told by the dealership this morning that the reason why they didn't have my car yet is that due to a parts shortage with several models, my car part was the Sirius Satelite radio shortage that my build was delayed and should be built this week, and that it should arrive middle of Oct to late Oct. WTF!!!!! just tell me you forgot to order it, or they screwed up somewhere... what next the terradactles that deliver the vehicles are short a few birds so they have a delay in deleivery????

canadiancanuck

UPDATE: man if this gets any better, I'll need my own website hahaha,

I will say after the whole saga that arose from last week, I will give kudos to the GM at Eastside for seeing my point. I drove over to check my car on Friday, and to my surprise the entire from clip was again removed and in the bodyshop. I think after my comments regarding the workmanship flaws and sloppy paint, the GM saw my point, and my comment about "if a professional bodyshop had done the work, they would have blended the paint, not just color code matched the paint and shot the bumper on the car, they would have colour matched the paint and painted the bumper then installed it, or painted , installed and blended the clear to the hood and fenders...." so I think the GM saw my concerns and is dealing with it, I hope. I emailed him to thank him for addressing my concerns, haven't heard anything yet.